Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases made directly from CymBytes Technologies Private Limited (“CymBytes”, “we”, “us”) by individuals — for example, individual training programs such as the Complete SOC Investigation Programme, and individual subscriptions bought through our website or payment pages.

Purchases made by organizations under an order form, master services agreement, or other signed agreement are governed by the refund and cancellation terms of that agreement, and by our Terms of Service. Where a signed agreement conflicts with this policy, the signed agreement prevails.

These terms apply to new programme checkouts from October 5, 2026. The policy shown and saved with your checkout applies to your purchase.

• Before your first agreed live class starts: you may request a full refund, including while your timetable is being arranged.
• Once your first agreed live class starts: we do not offer discretionary change-of-mind refunds. Missing that class or choosing not to use your labs does not extend this window.
• If we cannot agree a suitable timetable: we will refund your payment in full. Your five-week programme begins on your agreed first class date.
• If we do not deliver as promised: this policy does not exclude refunds or other remedies you are entitled to for cancelled, deficient, misdescribed or undelivered services.

Statutory rights: nothing here limits mandatory cancellation rights, cooling-off periods or other consumer remedies under applicable law. Access to labs or acceptance of these terms does not by itself waive those rights. Where applicable law gives you more favourable rights, those rights apply.

Existing purchases and earlier checkouts: your original terms remain in force. If you bought or opened checkout under the earlier guarantee, you can request a full refund before your third scheduled live session, whether or not you attend. The earlier guarantee also covers cancellation before lab access begins. Your account and purchase emails identify your applicable terms; contact us if you need a copy.

Programme seats are personal and may not be transferred or resold without our written consent.

Email support@cymbytes.com (or message us on +91 98800 66884) from the email address you registered with, and include your payment reference — the UPI transaction ID, payment gateway reference, or receipt number you received when you paid.

We will acknowledge your request within two (2) business days and confirm whether it is eligible under your saved purchase terms and applicable law. Please tell us whether you are cancelling before classes start, cannot agree suitable class times, or have another issue so we can handle the request correctly.

We initiate approved refunds to the original payment method within seven (7) working days of approval, or sooner where required by law. The credit typically appears within seven (7) to ten (10) business days for UPI and Indian bank payments, within five (5) to seven (7) business days for cards issued in India, and within fifteen (15) business days for international cards, depending on your bank or card issuer. We will confirm by email when the refund has been initiated.

Refunds include any GST or other taxes we collected on the refunded amount, to the extent permitted by applicable law.

Individual subscriptions, where offered, can be cancelled at any time and remain active until the end of the current paid period; amounts already paid for the current period are non-refundable except as required by law. Organizational subscriptions renew and terminate as described in the applicable order form and our Terms of Service.

Subject to your statutory rights, we may decline a discretionary refund where:

• the account was suspended or terminated for a violation of the acceptable-use provisions of our Terms of Service — for example, using lab tooling against systems outside the environments we provision, or redistributing lab content, scenarios, or answer keys;
• the request relates to free, promotional, scholarship, or trial access with no amount paid; or
• we reasonably determine the request is fraudulent or abusive (for example, repeated purchase-and-refund cycles of the same program).

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase. We will post updates on this page with a revised “last updated” date.