Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases made directly from CymBytes Technologies Private Limited (“CymBytes”, “we”, “us”) by individuals — for example, individual training programs such as the SOC Analyst Readiness Intensive, and individual subscriptions bought through our website or payment pages.

Purchases made by organizations under an order form, master services agreement, or other signed agreement are governed by the refund and cancellation terms of that agreement, and by our Terms of Service. Where a signed agreement conflicts with this policy, the signed agreement prevails.

Individual training programs come with a simple, two-part guarantee:

• Before access begins: cancel at any time before your lab access is activated and receive a full refund of the amount you paid — no questions asked.
• First-week guarantee: if you are not satisfied for any reason within the first seven (7) days after your lab access is activated, tell us and we will refund the full amount you paid.

After the first seven (7) days of lab access, fees for the program are non-refundable. Program seats are personal to you and may not be transferred or resold without our written consent.

Email support@cymbytes.com (or message us on +91 98800 66884) from the email address you registered with, and include your payment reference — the UPI transaction ID, payment gateway reference, or receipt number you received when you paid.

We will acknowledge your request within two (2) business days and confirm whether it is eligible under this policy. You do not need to give a reason for a request made within an eligible window, though feedback is always appreciated.

Approved refunds are issued to the original payment method. For UPI and Indian bank payments, refunds are typically credited within seven (7) to ten (10) business days of approval; card and payment gateway refunds may take longer depending on your bank or card issuer. We will confirm by email when the refund has been initiated.

Refunds include any GST or other taxes we collected on the refunded amount, to the extent permitted by applicable law.

Individual subscriptions, where offered, can be cancelled at any time and remain active until the end of the current paid period; amounts already paid for the current period are non-refundable except as required by law. Organizational subscriptions renew and terminate as described in the applicable order form and our Terms of Service.

We may decline a refund, including within an otherwise eligible window, where:

• the account was suspended or terminated for a violation of the acceptable-use provisions of our Terms of Service — for example, using lab tooling against systems outside the environments we provision, or redistributing lab content, scenarios, or answer keys;
• the request relates to free, promotional, scholarship, or trial access with no amount paid; or
• we reasonably determine the request is fraudulent or abusive (for example, repeated purchase-and-refund cycles of the same program).

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase. We will post updates on this page with a revised “last updated” date.